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How to file a complaint in RERA?

to file a complaint with the Real Estate Regulatory Authority for uploading information related to their complaints on the state RERA web portal. Before the user starts filing the online complaint registration form, it is advisable to go through the Rule No. 36 and 37 of the Punjab State Real Estate (Regulation and Development) Rules 2017, provided under the “Document” tab of the web portal in order to understand about the type complaints that can filed with the Authority. Please note: a) A soft copy of the relevant documents related to the complaint should be kept in handy before filing out the complaint registration form. b) The complaint fee of INR. 1000 needs to be paid online. Hence, a debit card OR credit card OR bank account with net banking facility shall be required to pay the sa


File a complaint against builder in RERA

Step 1: Click on the “File Complaint” link under the “Complaint” tab on the web portal and create your login ID with the user type "Complainant.".

Fill in all the required information and click on the “Create User” button. A confirmation email with a link shall be sent to the email ID provided by the user. Click on the link in order to verify and activate the user account.

Step 2: Log into the web portal with the user name and password set in the previous step and complete your profile in the “My Profile” section of the form. This is a one-time activity, and multiple complaints can be filed through the same profile.

Step 3: Select the type of complaint (Complaint Form ‘M’ or Complaint Form ‘N’) that the user needs to file with the authority. Particulars of the complainant shall be auto-filled based on the information provided in the “My Profile” section.

Step 4: Fill in the required information in the selected form. Tooltips in each field of the form have been provided for the user’s assistance.

Step 5: Pay the requisite complaint registration fee online.

Step 6: Upload relevant documents related to the complaint. In case a complainant is being represented by a legal practitioner, a Vakalatnama in the prevailing format shall be required to be uploaded. In case the complainant is being represented by any other person, a Memorandum of Authorization, as per Form 2 of the Punjab Real Estate Regulatory Authority (Procedure for handling complaints and related matters) Regulations, 2017. The same can be downloaded from the Documents tab of the web portal.

Step 7: Submit the complaint by clicking on the “Submit” button and note down the complaint reference number for future references.

Who Can File a RERA Complaint? A Guide for Homebuyers

Homebuyers can file a RERA complaint against a builder, developer, promoter, or real estate agent for any violation or contravention of the provisions under the Real Estate (Regulation and Development) Act, 2016. This provides a convenient, hassle-free process to seek redress for grievances related to a property.

Reasons to File a RERA Complaint:

As a homebuyer, you can file a RERA complaint if you experience any of the following issues:

  1. Delayed Possession: If the builder fails to deliver possession on time.
  2. Poor Construction Quality: When the quality of construction does not meet the promised standards.
  3. Low Ventilation: If your property has inadequate ventilation, affecting its livability.
  4. High Maintenance Charges: Excessive maintenance fees not agreed upon.
  5. Unsettled Property Claims: Issues with unresolved claims or disputes over the property.
  6. Lack of Financial Transparency: If the developer refuses to provide detailed cost plans for property expenses.

Common Reasons for Filing a RERA Case:

Most RERA cases are filed for two key reasons:

  • Claiming Interest on Delayed Possession: When the builder fails to hand over possession as per the agreement.
  • Seeking Refund: If a homebuyer wishes to withdraw from the project, the builder must refund the amount paid, along with appropriate interest.

Why File a RERA Complaint?

The RERA Act ensures that builders and developers are held accountable for their promises, protecting homebuyers from fraud and delays. If you face any issues related to your property, filing a RERA complaint can help secure your rights and bring justice.

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